We are thrilled to have delivered 586 wearable breast pumps throughout the United States in 2024. Our breast pump program is now open for 2025. We have you covered!

Welcome to the Pump Parent FAQ, provided by the Alliance for Black NICU Families. Below, you'll find answers to common questions about our program and what to do when issues arise.  THANK YOU FOR REFERRING TO THS FAQ BEFORE CONTACTING US.  It will provide us with the information needed to provide you with the best response possible as quickly as possible.

Please contact us through the website here and we'll provide you with the Pump Partner application form.  Once you fill out the form, we review and with approval, send an email with information on getting started, including a private Pump Partner page that includes access to the request form, our flyer that you can use to advertise it in the unit/office/website and more. Once approved, you should note that we try to process our shipments each weekday at 3 p.m. Eastern Time to go out next day.  However our turnaround is expected to be 5 business days but that is in extreme situations such as holidays, team members being out, and a large request in pumps. 

Please do reach out to other NICUs about our program.  Simply have them reach out to us at contact@BlackNICUFamilies.org Or send them this FAQ page  . We appreciate you!

Sounds like you would.  Please contact us.   NOTE that there is NO INCOME REQUIREMENT as this is an EQUITY program.  All we ask is that our recipients take a very short survey so we can use that information to get funding and help more Black NICU Birthing People.  Thank you in advance for doing this small request.

Once your pump partner/parent application is approved, items are usually shipped within 48 hours but depending on holidays and weekends that time can increase to up to 5 business days.   Delivery times may vary based on your location, but we work hard to get your breast pump to you as quickly as possible.  Note: As these pumps have lithium batteries we are required to ship everything by USPS Ground Advantage and therefore cannot send it any faster than that. 

When the pump is requested by a pump partner on behalf of a parent, we send two tracking notifications: 

• Notification Email to the Pump Partner.  This gets emailed directly from our shipping vendor, PirateShip, so you are kept informed about the shipment.
• Notification Email to the Birthing Parent.  The email we send to the Birthing Parent is more detailed.  It includes a shipping notification, a reminder to complete the feedback survey, and an FAQ regarding further questions in the case of a broken pump, shipment issue, etc.  We also try to add in a few things that help families further like, free baby items, etc.

Please email us after checking your tracking information provided in the email that was sent to you when we shipped the pump. If it says delivered but you have not received it,  please let us know and we will contact our shipping company.  an answer to this item.

If You Encounter an Issue Using the Pump:

• View the Elvie Support Page HERE. 
• You can also contact Elvie Support.  

Elvie has noted to us:

• They can help troubleshoot problems and help with defects and replacement parts during the warranty period.  
• Elvie pumps have a 2 year warranty and all accessory parts have a 90-day warranty. 

Contact information for Elvie Support by Phone:

• Customer Care Support available 24 hours a day, seven days a week
• Call: 929 239-3212
• Spanish language support available Monday to Friday 4am to 1pm ET
• Call: 929 436-4583

If the shipment arrives damaged to the point that the pump itself is damaged:

• PLEASE NOTE: If the box is damaged to the point of damaging the products inside to the point of inability to use the product, please do the following so a substitute pump may be shipped out as quickly as possible :
• Pictures.  Take pictures of the box(es) damage, the label on the box and of the products as well and send them to us at your earliest convenience at contact@blacknicufamilies.org 
• Describe the damage in detail.
• Tell us the date the package was received, tracking number.
• This one is important:  Please do NOT throw away the box or the product.  It may need to be inspected by a shipping contact in order for us to get a claim fulfilled with the shipping company.
• Provide us with your shipping address, your phone number and your best email address so we can contact you, ship a new pump and more.  
• Email the above details to contact@BlackNICUFamilies.org